Terms and Conditions For Distributors


Net 30 days FOB York, PA. A service charge of 1 1/2% (annual percentage 18%) will be added to any invoice amounts remaining unpaid which are past due. Any past due account requiring the services of a collection agency or lawyer will also be liable for these costs.

Terms and Conditions regarding Purchase Orders

Unless bound by previous agreement or contract, purchase orders will only be accepted at the prevailing cost of items that ship within a 90 day period. Purchase orders WILL NOT BE ACCEPTED for:

• A product that is not currently available to ship within a 90 day period
• A product that is currently out of stock
• A product where the purchase order quantity exceeds our current supply

Clinton reserves the right to change a product design or discontinue any product at any time without prior notifications.

Clinton’s acceptance of a purchase order is not an agreed upon contract. Clinton reserves the right to cancel purchase orders on open orders at any time and accepts no responsibility or liability in any way for any claims, damages, losses, expenses, costs or liabilities whatsoever for loss of profits or business interruption resulting or arising directly or indirectly from the cancellation of purchase orders.

Minimum net order $10.00. Please specify catalog number, quantity, description (color & finish). All orders must be in writing to eliminate errors. Clinton Industries will not be responsible for duplicate shipments if orders are not clearly marked "do not duplicate" or "revised order", etc. Nor, will Clinton be responsible for products that are ordered twice in error.

Only orders will be accepted at: [email protected]. There will be no response to other inquiries.

No penalty on cancellation of orders on stock products prior to shipping. Cancellation of orders in transit will be charged all shipping costs and a 20% restocking fee, unless they are considered special order.

Special order items are non-returnable, non-cancelable for any reason once production begins, this includes any products with options added (including custom height, length or large volume orders, which are orders over $20,000). All requests for cancellations must be received in writing.

Clinton Industries warrants manufactured products to be free of defects in materials, workmanship or design under normal use and for five years on all mechanical products, all electric equipment and support items, from date of purchase.

Full warranty available here.

This warranty does not include damage resulting form accident, abuse or misuse of the product and expressly excludes normal wearing of parts (including but not limited to vinyl) or defect caused by transportation, accident, fire, flood, alteration or negligence. (See warranty for complete details)

Manner of shipment will be our choice. Drop shipments will be made at your instruction, however shipping is for dock to dock delivery only.

Additional services must be requested at time of order placement and will have additional fees, these include redelivery charges, re-consignment fees, residential delivery, inside delivery, storage, liftgate, notification prior to delivery or any and all additional accessory charges levied by the carrier.

All shipments should be examined for damage or shortage immediately and noted at delivery.

• For products shipped 3rd party or specified carrier, the distributor/customer is responsible for filing a claim & submitting
a purchase order for replacement product.

• Products shipped to a warehouse and re-shipped again are treated the same as 3rd party.

• Damages caused by a Clinton carrier and reported within 7 days of receipt of product, Clinton will send replacement parts at
no charge.

• Damages reported from 8-21 days of receipt of products, Clinton will send replacement parts at no charge and the customer
will be responsible for all shipping costs. No returns or damaged items, unless approved.

• Damages reported after 21 days of receipt of product, the customer is responsible for submitting a purchase order for cost
of replacement parts or new product.

• For all products shipped out of the lower US 48 states, the responsibility for all claims falls on the customer. (FOB York, PA)

Proof of deliveries can only be provided up to 120 days after ship date. After which time it will be assumed
product/order was delivered without exception.

No merchandise may be shipped back to Clinton for credit without prior written authorization. Returns
authorized by Clinton must be freight prepaid (No collect deliveries will be accepted). All freight charges will be deducted from credit for items shipped with freight costs included. Upon receipt of the product an inspection will be made and a credit memo for the appropriate amount will be mailed. All products for return must be in original packaging, unused, unassembled and in condition for re-sale, or no credit may be issued. Product must be returned within 30 days of written authorization or new RGA# must be requested as credit percentage may be effected.

Contact Clinton for re-stocking fees

Returns received 121 days after delivery, will not receive any credit.

All orders deemed Special Order are Non-Returnable for any reason, but could fall under damage or
warranty claim.

Parts are never returnable.

Due to the spread of bloodborne pathogens, all phlebotomy products are non returnable, unless they are unwrapped and in the original packaging.

Clinton products are manufactured in an FDA registered facility and are manufactured to that US standard. Clinton products do not carry any other international certifications or quality registrations which may be required for product use in certain foreign countries.

Clinton Industries is not responsible for any export standards. All export standards are the sole responsibility of the distributor.